Terms & Conditions

1. Definitions

• "Satay Systems", "we", "us", "our" refers to Satay Systems, a business registered in Singapore with its principal office at 10 Marina Boulevard, #34-08, Singapore 018983.
• "Client", "you", "your" refers to the business or individual engaging our services.
• "Services" refers to the AI integration consulting services described on our website, including the Compact AI Assessment, Targeted Workflow Assembly, and Multi-Workflow Care Programme.
• "Engagement" refers to a specific, agreed-scope service delivery period with defined deliverables.
• "Deliverable" refers to any written document, workflow, or other output produced as part of an engagement.
• "Agreement" refers to these Terms & Conditions together with any written engagement terms agreed between us.

2. Acceptance of Terms

By submitting an enquiry through our website or by entering into an engagement with us, you agree to be bound by these Terms & Conditions. You confirm that you are at least 18 years of age and have the authority to enter into this Agreement on behalf of any business you represent. If you do not agree with these terms, please do not use our website or engage our services.

3. Service Description

We provide AI integration consulting services to businesses primarily located in Singapore. Our services include:

• Compact AI Assessment (SGD 215): A scoped assessment of a single business function producing a written report.
• Targeted Workflow Assembly (SGD 445): Design, build, trial, and handover of a single AI-supported workflow.
• Multi-Workflow Care Programme (SGD 870): A multi-month engagement covering multiple connected workflows within one or two business functions.

Services are primarily delivered to businesses in Singapore. We may agree to work with businesses in other jurisdictions on a case-by-case basis.

4. Client Responsibilities

Clients are expected to:

• Make relevant staff available for agreed interviews and working sessions within a reasonable timeframe
• Provide accurate information about the business function being assessed or the workflow being built
• Review and respond to written specifications and deliverables within the timeframes agreed
• Not use our services for any unlawful purpose or in violation of applicable Singapore law
• Not share deliverables produced for your engagement with third parties without our written consent

5. Intellectual Property

Written deliverables produced specifically for your engagement (assessment reports, workflow specifications, handover documents) are yours to use within your organisation upon payment of the agreed fee. We retain ownership of the underlying methodologies, frameworks, and general approaches we use across engagements.

All content on our website, including text, structure, and visual design, is owned by Satay Systems and may not be reproduced without permission.

6. Payment Terms

Fees for each service are as published on our website and confirmed in writing at the start of each engagement. All fees are quoted in Singapore Dollars (SGD) inclusive of GST where applicable.

• Payment is due within 14 days of invoice unless otherwise agreed in writing
• For the Multi-Workflow Care Programme, payment schedules are agreed in the engagement terms
• We accept bank transfer to our nominated Singapore bank account

Cancellation: Where an engagement is cancelled by the client before commencement, a full refund will be provided. Once work has begun, refunds are assessed based on the proportion of the engagement completed and are at our discretion. We will not charge for work not yet started.

7. Service Delivery Terms

• Timelines stated on our website are estimates. Actual timelines depend on client availability for interviews and review of draft materials.
• Scope changes proposed during an engagement will be discussed in writing and may require agreement of revised terms and fees.
• We will maintain reasonable confidentiality regarding information shared with us during an engagement. Specific confidentiality arrangements are detailed in the written engagement terms.
• We do not retain client data beyond the engagement period except where agreed in the engagement terms.

8. Disclaimers

Our services are provided in good faith based on the information available to us. We do not warrant that:

• Any AI use case we identify will deliver a specific level of benefit to your business
• Any workflow we build will perform identically across all conditions and inputs not covered during development
• The AI tools and platforms we use will remain available or unchanged after an engagement closes

Our recommendations are professional opinions based on what we observe. They are not a form of legal, financial, or regulatory advice. Where regulatory considerations are identified, we recommend you seek appropriate specialist advice.

9. Limitation of Liability

To the extent permitted by Singapore law, our total liability to you for any claim arising from or related to an engagement shall not exceed the total fees paid by you for that engagement. We shall not be liable for indirect, consequential, or special losses, including but not limited to loss of profit, loss of revenue, or loss of data.

Nothing in these terms limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded by Singapore law.

10. Termination

Either party may terminate an engagement by providing written notice if the other party materially breaches these terms and fails to remedy the breach within 14 days of written notice. Upon termination, the client will pay for work completed up to the termination date, and we will provide any deliverables completed to that point.

11. Dispute Resolution

These Terms & Conditions are governed by the laws of Singapore. Any dispute arising under or in connection with this Agreement shall first be subject to good-faith discussion between the parties. If the parties cannot resolve the dispute through discussion within 30 days, either party may refer the matter to the Singapore Mediation Centre before initiating legal proceedings.

The parties submit to the non-exclusive jurisdiction of the courts of Singapore.

12. General Provisions

• Entire agreement: These terms, together with any written engagement terms, constitute the entire agreement between the parties.
• Severability: If any provision is found to be unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
• Assignment: You may not assign your rights or obligations under this Agreement without our written consent. We may assign our obligations to a successor business.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on our website with a revised date. Engagements in progress at the time of a change will continue under the terms agreed at the start of that engagement, unless we agree otherwise in writing.