What clients say about working with us
A selection of accounts from businesses that have engaged our services. We present these as written, including the parts that note where things took longer than expected.
← Back to HomeWhat clients have shared with us
We came to Satay Systems unsure whether the function we had in mind was actually a good candidate for AI. The assessment was useful precisely because it gave us a clear answer — one of the three use cases they identified was genuinely worth pursuing, and they were candid that the other two were not at the right stage. We proceeded with the one they recommended and it has been in daily use for four months.
The handover document was notably better than anything I have seen from similar engagements. It was written for my admin team, not for a developer — and as a result they were able to operate the workflow without any intervention from Satay Systems within the first two weeks after handover. The four-week trial period was also genuinely useful; we found one edge case that was resolved before the formal handover.
What I appreciated most was that they said no to two things we proposed. Initially that was a slight frustration, but looking back it saved us from building something that would not have held up under daily conditions. The workflow they did build — a triage helper for our correspondence team — has been running since February and requires very little adjustment.
We engaged them for the care programme across two business functions over five months. The fortnightly sessions were practical and focused. Progress notes were sent reliably within two days of each session, which made it easy for our leadership team to stay across what was being built without attending every session themselves. The closing report was thorough and is now our reference document for the year ahead.
The assessment took about three weeks from our first interview to receiving the report. The report itself was ten pages — readable by a non-technical manager. It identified one use case as worth pursuing, one as interesting but premature, and one that was not well suited to AI at all. That level of differentiation was exactly what we needed to have a sensible conversation with our board.
We had concerns about data handling before we began — our client data is sensitive and we were not willing to use any tool that stored it externally without proper agreements. Satay Systems worked with us to define what could and could not be shared, and the workflow they built for us reflects those constraints. It runs on our own systems and we have full visibility into what it does with each input.
Three engagements in more detail
Correspondence triage for a mid-sized law practice
Targeted Workflow Assembly · 7 weeks · SGD 445The challenge
The firm's admin team was spending two to three hours per day sorting and categorising incoming correspondence before it could be routed to the relevant fee-earner. The volume had grown as the firm expanded, but the team had not grown with it.
What we built
A triage-and-draft helper that reads incoming correspondence, classifies it by matter type, assigns a suggested urgency level, and prepares a short routing note for the admin team to review and approve. The team checks each output before acting on it — the tool reduces, not replaces, their decision-making.
Outcomes after 3 months
- Daily classification time reduced from ~2.5 hours to ~40 minutes
- Misrouted items dropped from an average of 6 per week to under 1
- Operated independently by the admin team from week three post-handover
"The spec process was slower than I expected, but in hindsight that was the right pace. The tool does exactly what we agreed it would — no more, no less." — Practice Manager
Internal Q&A assistant for a facilities management company
Targeted Workflow Assembly · 6 weeks · SGD 445The challenge
Field staff were regularly calling the office to ask questions answered in the company's internal operations manual — which was 140 pages and not easy to search. Senior staff spent significant time each week handling these calls rather than working on more complex issues.
What we built
A retrieval-augmented Q&A tool trained on the operations manual and a set of supplementary policy documents. Field staff access it via a simple web interface on their phones. It answers questions and cites the relevant section of the manual so staff can verify the answer.
Outcomes after 2 months
- Calls from field staff for manual-answerable questions dropped by approximately 65%
- Senior staff recovered an estimated 4–5 hours per week
- The company has since updated the manual twice; the tool was updated by their own team each time
"The fact that it shows the source section is what made our field staff trust it. They are not taking it on faith." — Operations Manager
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